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Questions and Answers

Posted in F.A.Q.

Q: What computers does PDF Printer work on? A: All versions of Windows since Windows 2000. It even works on Windows 32bit and 64bit.

Q: What documents can PDF Printer work on? A: You can create a PDF file from any Windows application that has a File -> Print menu in it. For hyperlinks, bookmarks and tables of contents to be clickable you need to launch PDF Printer from the Ms-Office toolbar. It works with MS-Office since Office 2000 however there is no multimedia support in Office 2000.

Q: Will my links be clickable in the PDF files created? A: There are two types of links.. Plain Text links are text in the format of a Url. eg: http://PdfPrinter.com Hyperlinks display one piece of text but when clicked on will open a different Url. eg: Click Here

All plain text links will be clickable in your PDF no matter what application you use to send your document to PDF Printer for conversion. Hyperlinks will be clickable if you launch PDF Printer from MS-Office Word via the 'PDF Printer' toolbar button.

Q: Will my clickable images be clickable in the PDF files created? A: Yes, your clickable images will still be clickable in the PDFs created.

Q: How about Bookmarks and Tables of Contents? A: Yes these will all be clickable in your PDF if you launched PDF Printer from the Ms-Word toolbar button.

Q: What do the PDF Printer toolbar buttons look like in Ms-Word? A: It looks different depending on the version you have installed. For example:
Office 2003.. PDF Printer Word 2003 Office 2007.. PDF Printer Word 2007

Q: What versions of MS-Office does it work with? A: All versions since Office 2000 until the current release.

Q: Does it work with custom paper sizes? A: Yes. PDF Printer is the only PDF converter that will create your PDF in any custom paper size, eg: Business Cards. Not even Adobe Acrobat Pro does this. Try it.. Acrobat Pro will create your business card in Letter or A4 size.

Q: Why are some of the tabs disabled? A: The most common features people need for PDF Converters are creation, security and document merging. You get all this in PDF Printer Free. Some people need more 'bells and whistles', eg: embeddeding audio and video in their PDFs.. so we created [PDF Printer Pro] for this. The disabled tabs in PDF Printer Free show you what you get in [PDF Printer Pro].

Q: Is there a Server version? A: Yes, you can [click here] to find out more.

Q: Why is PDF Printer Free actually FREE? A: There are many PDF converters to choose from all of various quality and pricing. We created PDF Printer Free to be one of the best free PDF converters available today. We hope you like it (many people do!) and [let us know] if you have any suggestions for improvements.

Q: What is Ghostscript? A: Ghostscript is the free open source engine that actually does the conversion from Postscript to PDF for PDF Printer. PDF Printer searches your Word document for Hyperlinks, bookmarks and tables of contents, sends the printed 'postscript' to Ghostscript then applies all your settings, document merging and security to the PDFs created and also makes your links, bookmarks and tables of contents clickable.

Q: Where do I download Ghostscript from? A: You can download the 32bit version or the 64bit version.. [Click here] for the 32bit version [Click here] for the 64bit version

Q: How do I get support? A: We paid a lot of money for a helpdesk script so we like to use it as much as possible.. please contact us [by clicking here].

2 Responses to “Questions and Answers”

  1. Yanzi Lin Says:

    How do I register the Pdf printer. I have the registration code when I paid. But on the register page, there is no place to type in my name and the code. Therefore, I cannot register. The bad thing is this company does not provide support phone number. What is more, the support@pdf-printer.com does not work. So the watermarks are still on the documents. Urgently need the problem resolved.

    Yanzi Lin

  2. Sean Kelly Says:

    Hi Yanzi, PDF Printer is a free tool, the paid version you bought is at PdfPrinterPro.com.

    When you made your purchase the 'thank you' page and the 'thank you' email sent both contained our contact information for help and support.
    Also, that email you received contained your license key. Once you enter that license key the documents in the paid version are no longer watermarked.

    Again, the helpdesk is at: http://datagenn.com/support


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